Refund policy

Personalized Items
Because personalized and custom-engraved items are made specifically for you, they are final sale and cannot be returned or refunded for buyer's remorse or customer-entered errors. See our Personalization Policy for full details on corrections and our responsibility for errors on our end.

Non-Personalized Items
Standard, non-customized items may be returned within 14 days of delivery for a refund or exchange, provided the item is unused and in its original packaging. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with your order number and photos of the item. We'll offer a replacement, repair, or refund at no cost to you.

How to Start a Return
Email us at gingerandheart@gmail.com with your order number and reason for return. Once approved, we'll provide instructions on where to send your item.

Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-7 business days.